Purchasing high-quality seeds produced organically and receiving them at home is simple and secure. Customers must provide all necessary information required for the processing and shipment of the order. Our online store lists all available varieties, including photographs, detailed descriptions, relevant information, and prices. Customers should select the desired varieties and quantities and, once shopping is complete, proceed to the shopping cart by pressing the checkout button. For any questions, difficulties, or issues during the online experience, or to place an order via email, customers may contact us at sales@dhotseeds.com.
1. Payment Methods
Payment may be made using the following secure methods:
- PayPal: Customers with a valid PayPal account may select this option. They will be redirected to the PayPal platform, where payment instructions must be followed and validated. Once proof of payment is received, the order will be processed and dispatched.
- Credit/Debit Card: Customers may pay using major credit or debit cards. Card details are processed securely via our payment gateway, ensuring the information is never stored on our servers. After validation of the payment, the order will be processed and dispatched.
- Google Pay: Customers can pay quickly and securely using their Google Pay account. Select Google Pay at checkout and follow the instructions to complete the transaction.
- Apple Pay: Customers can pay quickly and securely using Apple Pay. Select Apple Pay at checkout and follow the instructions on their device to finalize the transaction.
2. Shipping and Delivery
After payment confirmation, the order will be dispatched using the selected delivery method: Normal Letter or Registered Tracked Mail. Delivery times may vary depending on the destination country:
- European Union: 2–3 weeks
- Europe (non-EU): 3–4 weeks
- Other countries: 4–5 weeks
dHotSeeds.com undertakes to ship orders worldwide within a maximum of 2 working days after payment confirmation. Delivery times depend on the transport company and destination. All orders are carefully packed and dispatched. In the event of stock shortages, shipment may be delayed until stock is replenished according to supplier delivery schedules. dHotSeeds.com is not responsible for delays, losses, or returned items due to any reason, including, but not limited to:
- Failure to collect the package
- Incorrect or incomplete name or address
- Customs inspections, delays, or seizures
- Other circumstances beyond our control
If an order is returned to us, the customer may choose one of the following options only after the returned goods are received:
- Reshipment of the order, with shipping costs to be paid again by the customer; or
- Refund of the amount paid, excluding:
- Original shipping costs
- Payment processing fees
- Courier service fee for the return of the package, amounting to €4 (four euros)